• The PlayerOne Music Player has a local music cache and will continue playing for up to 30 days offline.
• However, remote functions (pause, skip, volume control) will not work until the connection is restored.

To verify that your PlayerOne device is online and functioning properly, check the display screen on the front of the device:

• If the display shows “PLAY” – The player is online and working properly.
• If you see an error code such as E01 or E02 – The player may be temporarily offline. Wait a few minutes and check again.
• If the issue persists, try the following:
  1. Unplug the player for 15 seconds and then plug it back in.
  2. The player should automatically reconnect to the network.

Additionally, check the screen to ensure that the Wi-Fi indication is lit up, confirming that the device is properly connected to your network.

No. Only Tim Hortons-approved playlists can be used to ensure full music licensing compliance.

1. Open the Soundtrack Enterprise Remote App.
2. Tap the three vertical dots next to the current track.
3. Select “Change Music” and choose a new playlist.

4. Watch the short video to learn how to use the remote app.
   Using the Soundtrack Enterprise Remote App​
   ​

For assistance, contact THsupport@dm-us.com.

You can also access online support resources, including troubleshooting guides and FAQs, by visiting:
Tim Hortons Music Program Support

You will receive an invitation to the Dynamic Media Portal shortly after placing your order.

1. Your portal invitation email will include login credentials and a temporary password.
2. Log into the portal at portal.dynamicmediamusic.com and set up your account.

From the portal, you can:

• Manage your locations
• Update billing details
• Download invoices
• Administer your account settings

If you have any questions or need assistance, please email THsupport@dm-us.com